Frequently Asked Questions
As a general rule, if there is a legal restriction preventing you from being able to go on holiday, one of your options will include a full refund.
Any requests to move the booking dates will be considered based on the date and circumstances, and the decision remains at the discretion of the Muse Escapes Ltd. An admin charge for moving the booking would still apply.
Cancellation up to 30 before arrival: Full refund given.
Cancellation within 30 days of arrival: The full value of the booking will be charged as a cancellation fee.
The password can be found on the check in email prior to your arrival.
The maximum occupancy is clearly outlined on each property’s information.
If you expect to have guests join you just for the day in your luxury Peak District holiday home, we appreciate you letting us know how many people this will be.
Do bear in mind parking restrictions, which will be outlined on the pre-arrival email.
These are complimentary and must be arranged 7 days prior to arrival. Guests should bring bedding for the cots as we do not provide this for hygiene reasons.
We do endeavour to offer some flexibility and early arrival and late check out can sometimes be arranged, especially out of high season, from only £25.
Contact us a week before your stay to check availability.
This will request you to confirm your expected arrival time also.
The Peak District is perfect for dog-friendly holidays, with so much choice for lovely, varied walks through some of Britain’s most stunning countryside. Dogs will be charged at £35 per pet per stay, and a maximum of two are allowed per pet friendly property. We are not able to accept any pets apart from dogs in our properties.
Our properties being dog-friendly means they are most welcome there. We do a thorough clean after every stay to ensure all dog hairs are clear so that they are still five star standard for every arrival.
Not every dog-friendly holiday home is escape-proof, but our team can help you narrow down your search if you would like to know more about the garden enclosure.
Please note all bookings with dogs are subject to completing our Dog Policy before booking your holiday in The Peak District.
All of our holiday homes are self-catering so you will need to bring your own provisions, however our kitchens include a full inventory of typical items you would find in your own kitchen so you shouldn’t need to bring anything with you.
We will include some dishwasher tablets, kitchen roll, tea towel and washing up liquid to get you started.
Each luxury self-catering holiday home includes the following items to make your stay
more comfortable.
Where properties differ slightly in their offering and included items, this is clear within the individual property’s information.
- a digital property guide to help you with the property and the local area during your stay
- luxury toiletries: shampoo, conditioner, shower gel
- high quality bed linen and bath towels
- a hairdryer in each bedroom
- bathrobes in properties with hot tubs
- an initial stock of basic cleaning products
- an initial stock of refuse and recycling bags
- an initial stock of toilet roll
- a stock of kindling, logs and firelighters
- washing facilities, iron and ironing board
All properties will continue to be cleaned and maintained to a high standard.
Following the gov.uk advice for accommodation providers, precautions are in place so you, our team, and the properties remain safe.
All our colleagues and our owners continue to review NHS advice on how to prevent the spread of germs:
https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/
More information will be shared with you before arrival, and guidance is left at the property.
If you have any further questions, please email: info@museescapes.com